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We're all passionate about bikes here at The Cafe Racer ( and we're proud to be the UK’s leading supplier of retro and vintage style motorcycle apparel, parts and accessories.

A real opportunity has arisen for a Customer Experience Manager who can lead our Retail & Warehouse Operation Team in their desire to create the best customer experience.
What are we looking for?

  • A minimum of 3 years Retail Management experience
  • Target led and results driven to meet and exceed sales targets
  • The  experience to maximise every sales opportunity
  • The ability to create great customer experiences
  • Store environment experience including merchandising and standards
  • A working understanding of warehouse procedures (goods in, goods out and asset protection)
  • Experience of managing a large portfolio of products within a store and warehouse environment
  • Customer Service experience including managing complaints with appropriate resolutions
  • An experienced leader who can develop, nurture and lead a Team

Person Specification

  • Great selling (with integrity) skills
  • Driven by targets
  • Excellent written and verbal communication skills
  • Organised and methodical
  • A genuine interest in helping drive a growing business forward
  • An innovative and confident decision maker
  • The ability to manage multiple objectives at the same time
  • A hands on leader with a real interest in developing their team to be the very best
  • Experience in all areas of people management (development, discipline, appraisals, etc.)
  • The ability to work within a small team
  • A passion and experience with motorbikes and the community

Package on offer

  • Salary £24k to £27k dependent on experience
  • Annual (meaningful) bonus scheme
  • Private Health Insurance
  • Critical Illness Cover
  • Life Insurance
  • Pension
  • 28 days holiday per year (including bank holidays) rising each year to a maximum of 32 inclusive.
  • 5 days per week based on a six day rota, some Bank Holiday working
  • Great staff prices!

Looking to recruit quickly!
CV and a covering letter to be sent to

We look forward to hearing from you!