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DVSA 'committed to improving trainer booking system'


The DVSA says it is committed to working with the industry to ensure that cancellations are brought to a minimum, waiting times are reduced and everyone has access to the test slots that they need. The assurance comes ahead of a consultation meeting with trainers, on 4 July, to glean feedback about the online test booking system, which has been the subject of complaints by some training schools.

Responding to questions from BDN, DVSA Rider and Vocational Service Manager Mark Winn said: “A high number of motorcycle and vocational tests are being cancelled close to the actual test date.  When this happens, it results in unused slots. This prevents the redeployment of driving examiners to other categories for testing, and causes a significant reduction to the number of test slots available to trainer bookers.

“DVSA will be holding an event for trainers to look at how it can improve its trainer booker system. The event, on 4 July, will be for motorcycle trainers. There has been significant interest in the event and so places will be limited.

“The meeting represent a timely opportunity for the industry to work with DVSA to look at ways of improving the current system for both trainers and the agency. At this stage we are keen to get the views and opinions of the trainers who use the booking system on a regular basis; whilst we appreciate there will be others who would like to attend we will be giving priority to trainers.

“The trainer booker system has been in place for many years but recently it has become clear that a review of the current arrangement is needed.

“Once we have considered the views and ideas of the trainers who use the trainer booking system, we will develop these into a set of proposals and will consult more widely before making any changes.

“DVSA is committed to improving the booking system so it works better for the training industry.”

To book a place at the 4 July meeting, email [email protected]

The DVSA says places are limited and will be allocated on a first-come, first-served basis.

The event, which is to be held at The Axis Building, 112 Upper Parliament Street, Nottingham NG1 6LP, will start at 11am and is expected to finish around 1pm.


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