North UK, South UK

These new roles to TMP Ltd are designed to support the Head of UK Business [HUK] by providing day to day operational support to the dealer network located throughout the UK.  Each Merchandiser will operationally manage between 30 and 40 Hero status dealers. This will mean a programmed call cycle of between 4 and 6 weeks where a simple operational review will take place with the customer to review product performance since the last review, ensure any matters that need attention are resolved immediately and during the visit, that a thorough stock check of product takes place and sold items are remerchandised, review the standard of the merchandising layout, clean and re-merchandise where necessary, completed photographs of the remerchandised area are sent through to TMP offices, and a final satisfaction sign off is completed by the customer.

A simple post visit report [CRM] will be completed with photography where necessary.  Regular liaison the TMP customer support team will take place to ensure that all matters identified by the merchandiser are dealt with effectively and immediately. Our aim is for the merchandising team to provide a ‘wow’ support service leading to improved performance of product, increased view as to the value of our brand and an excellent customer satisfaction experience.

The Company
The global motorcycle apparel industry has been dominated by brands who have been in the market for a minimum of 20 years, many are 40- to 50-year-old brands. It is within this backdrop that Merlin has progressed strongly as the new brand entrant over the past ten or so years. The business currently doubles in size each third or fourth year.

The business has remained privately funded and has built growth through organic cashflows. With strong annual growth, double digit EBITDA and strong operational controls Merlin is a well-managed and respected brand in the motorcycle market.

The UK is Merlin’s home market where the best of standards should be found. This best of standards should shine at their brightest in the Hero dealer network of TMP.

Merlin has over 125 products covering the following categories Explorer, Heritage, Leisure Moto, Lifestyle, Luggage and Essentials.

The business is built around four strategic pillars.

  1. Protection in motion
  2. Progressive innovation
  3. To be a benchmark brand for best standard within our industry
  4. Being a ‘great place to work – a great way to live’.

Key ‘role’ deliverables

  • Organising a consistent call cycle to all key accounts.
  • Assisting with the onboarding of new key accounts
  • Maintaining ‘excellent’ customer records
  • Ensuring a ‘wow’ customer experience
  • Completing stock check top ups, producing new incoming orders
  • Merchandising product presentations
  • Supporting the HUK strategic dealer plan

Personal Attributes

  • Customer service centric by nature
  • Organised, diligent and hard working.
  • A positive, happy persona
  • Motivated by things looking good, organised well.
  • Resolution motivated. Fixing issues, nothing without a plan/resolution
  • Enjoys road travel, meeting people and getting things done

Organisational alignment
Reports directly to the Sales Operations Director & HUK. Working with all cross-company. teams


  • A basic salary linked to highly attractive bonus based on visit performance
  • A Company merchandising vehicle will be provided
  • 25 paid holidays calendar year
  • Pension scheme
  • Participation in the TMP LTIP scheme

To apply
Please send in cover letter and CV to [email protected]