SALES ADMINISTRATION COORDINATOR

Parts & Units

An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK within the Purchasing Sales & Logistics Team to be one of our three Sales Administration Coordinators dealing with incoming order requests and processing queries from our established dealer network for all parts & accessories and unit sales requirements.

Reporting to the Senior Purchasing Sales & Logistics Coordinator, you will be responsible for building strong relationships with our dealers and other business partners by accurately and efficiently dealing with incoming email and telephone enquiries and ensuring orders are processed timely and accurately for parts and accessory and unit demand. This is for all the products groups that our company wholesale and retail. These groups are referred to as PTW (Powered Two Wheeler), Power Products and Marine. They consist of but are not limited to the following main products of our business:

  • Motorcycles
  • Scooters
  • eBikes
  • ATV (All Terrain Vehicle) & Side-by-Sides
  • Golf Cars
  • Outboard Engines
  • Waverunners
  • Boats

You will need strong processing skills, with the ability to prioritise tasks that satisfy the customer journey and internal target requirements.

Main requirements of the role will include but are not limited to order processing, providing stock availability information, parts & accessory claim administration and dealer assistance, eCommerce claim administration, advising business partners on parts required for products, dealing with logistics partners and enquiries, DVLA requirements such as RaV uploads and NOVA, resolving manifest errors, keeping up to date with our internal INFONET for parts information and ensuring all items are set up on our internal system for ordering.

The ideal candidate will have efficient and accurate processing skills. Previous experience with parts ordering and using CAD drawings will be considered an advantage. You will need to be proficient with Microsoft Office and have a strong ability to pick up and use bespoke systems.

You’ll need to be organised and be able to give updates on the status of enquiries and orders throughout the day to managers from different areas of the business.

Principle Accountabilities are:

  • All order processes
  • Responding promptly to dealer telephone & email enquiries
  • P&A Warranty claims and educating stakeholders on such procedures
  • eCommerce claims
  • Logistics management
  • Booking on and administration of local stock processes
  • Race team parts processes
  • Administrate commercial parts accounts in line with contractual agreements
  • Maintain and assist with any queries with our online dealer ordering system, YMPULSE
  • Assist at company Exhibitions and Events when and if required

Experience and personal requirements:

  • Strong processing skills
  • Familiarity with parts order processes and CAD drawings – desirable
  • Comfortable learning and working with a range systems
  • Strong administration skills and accuracy competence
  • Ability to self-organise and prioritise
  • Ability to work independently and as part of a team
  • Act as a team player
  • Be an expert in your job
  • Commit to your promise

In return we can offer a competitive salary, flexible working opportunities, access to a defined contribution pension scheme, private health care after one year service and product familiarisation experiences as well as other unique benefits.

For the past three years we have also become Great Place To Work certified based on the results from our annual employee survey and we are committed to continuing to enhance the employee experience.

If you believe you are ready for the challenge, then please email your up-to-date CV with a covering letter addressing the points above and why you would be suitable for the role to [email protected]

No agencies please