BMW motorcycle dealers — and their aggrieved customers — have been hit by worldwide spares shortages, following the introduction of a new supply-management system at BMW Group’s centralised parts warehouse at Dingolfing in Germany.
Software defects in the new system have resulted in BMW struggling to meet orders since the beginning of June. About ten per cent of parts are not immediately available because of the logistics change-over. Some customers have now endured a three-month wait for simple crash-repair items such as fairing sections, missing much of the summer riding season.
Company spokesman Manfred Grunert responded to press enquiries by saying warehouse stock-picking workers were on extra shifts to help shorten the wait, and BMW aims to have the new system working properly in September. “We deeply regret any inconvenience caused to our customers,” he added.