Honda UK has recognised its best-performing dealers with a series of awards. Dealer principals attended the Hilton Hotel near the NEC during Motorcycle Live to watch Honda hand out 10 trophies.
Miles Kingsport Motorcycles claimed a double on the evening, taking the ‘Overall Best Dealer’ and ‘Dealer Balanced Scorecard Aftersales’ awards.
Sharing the ‘Dealer Balanced Scorecard Aftersales’ award with Miles Kingsport Motorcycles and recipient of the Long Service 45 Year award was Dobles Motorcycles. Further awards for sustained levels of customer service excellence were handed to Branson Motorcycles and Tilstons for 40 years of service.
Deemed equally excellent, London-based dealers 21st Moto and Chiswick Honda were winners of the ‘UK Operating Standards’ award, having “diligently upheld Honda’s operating standards, which attempt to bring consistency and best practice to the whole network”. Another London dealer to be recognised, with the Datatool Trakking award, was Chelsea Scooters, which has put customer security at the heart of its sales process.
Kent Motorcycles and Hatfields of Crowthorne claimed the coveted ‘Dealer Balanced Scorecard Sales’ award. Moving from south to north, Two Wheels Edinburgh received the ‘Best Engagement with the Biking Community’ award following its promotional efforts, which have seen the dealer interact with owners’ clubs and reach numerous bikers via social media channels and events.
Lastly, the Special Presidents award, presented by David Hodgetts, MD, Honda UK, went to Tippetts Honda – a family run business that’s retailed Honda motorcycles and power equipment for nearly 60 years. Tippetts has since announced it is to relinquish the franchise and will close at the end of March (see separate story).
On the evening Head of Motorcycles Neil Fletcher said: “We’re delighted to host our dealers and celebrate their successes this year. We also shared our 2020 plans with the Honda network, and will continue to work side-by-side with our dealers to ensure next year is another successful one for all.”
Pictured is Mark Alexander of Tippetts, who, since the awards night, has announced that the business is to close at the end of March.