Indian Motorcycle is beefing up its customer care after signing a new agreement with after-sales specialist firm The Motoring Organisation (TMO). TMO will work with Indian to provide the American firm’s customers with a full package of support, including roadside assistance, extended warranty options of up to five years on new bikes, and a 12-month warranty on selected Approved Used Indian bikes.
The TMO 12-month Roadside Assistance package comes with all new Indian bikes purchased from an official dealer, and includes home start, onward travel support, and unlimited recoveries within a 200-mile radius during that period. And for further peace of mind, TMO offers an extension of the standard two-year factory warranty to three, four, or five years.
Not a widely known name in the bike world, TMO says it works with industry specialists across the motor trade, from dealer operations and retail to claims management and product development. It’s a multiple winner of The Motor Ombudsman Star Awards for Exceptional Customer Service, and TMO also says it’s the only Trading Standards Approved warranty provider in the UK.
Indian’s district sales manager, Robert Gregory, said: “Indian Motorcycle stands behind every bike we build with a comprehensive two-year warranty. But when the unexpected happens, whether it’s a breakdown or a puncture, our riders deserve support that matches the pride they take in their machines. Partnering with TMO, whose passion for motorcycling, deep understanding of our customers and commitment to exceptional service are unmistakable, was an easy choice. Their team shares our dedication to looking after riders when they need it most.”
Chris Pinkney, TMO managing director, said: “Our Aftercare product is all about giving riders real confidence and protection. We’re genuinely excited to be working with Indian Motorcycle, a brand with incredible heritage and a passionate following. It’s a privilege to support their riders with the level of cover and service they deserve.”