Thursday, June 20, 2024


Nottingham-based First Response Finance has won the Feefo Gold Service award for the second year running. The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

This accreditation remains unique, as it is based purely on the interactions with real customers, showing a true reflection of a business’ commitment to outstanding service.

First Response Finance has 20 years’ experience of the car finance industry, offering hire purchase agreements for cars, motorcycles and vans. The company prides itself on having helped more than 170,000 customers with a history of poor credit to get back on the road.

Through providing great customer service, First Response Finance met the criteria of collecting their customers’ reviews between 1 January and 31 December, 2018. Of those collected, 99% of reviews were rated at four to five stars, with 92% rating their experience as 5 stars.

Benjamin Garside, marketing manager at First Response Finance, said: “We’re thrilled to receive this award from Feefo. It recognises how hard we’ve been working to give great experiences to all our customers, who are the most important judges of what we do. We’re committed to delivering the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”

Feefo CEO Matt West said: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award – a badge of honour.


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