Hours after BDN learned that dealers were experiencing difficulties with the new online MOT registration service, the DVSA has apologised and announced changes to the way the system works (let us know your experiences and your comments – [email protected]). A statement reads:
After listening to your feedback we’ve made some changes to make it easier for you to use the new MOT testing service.
Throughout the switchover process we’ve been taking on board your views and after the recent technical difficulties with the new service we’re going to:
- keep you updated about the latest temporary workarounds
- make sure you can easily find information about the service
First of all, we’d like to apologise for the inconvenience that the recent outages have caused and assure you that we’re doing everything to put things right as quickly as possible.
Making these changes is just the first step in this process of improvement and we’d like to thank you in advance for your continued patience.
Temporary workarounds
There are a number of known issues with some elements within the service, which as a result has stopped you from testing properly.
To help you overcome these hurdles we’ve created a new page of known issues and workarounds on GOV.UK. Please keep checking this page for the latest updates.
Read the page here: MOT testing service: known issues and workarounds