Thursday, July 18, 2024
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Killing off bad customer service

Back in 1936, Dale Carnegie wrote what is now a rather famous book, How to win friends and influence people. An accidental hit, it only came into being after a publishing firm executive at Simon & Schuster took one of Carnegie’s courses and felt that the content was ripe for publishing. Revised in 1981, it has now sold more than 30 million copies worldwide…

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