The DVSA has moved to reassure MOT stations that the known issues with the MOT testing service are temporary. It suggests a number of short-term fixes.
It states: “There are some known issues with using the MOT testing service. You can use these workarounds until the issue is permanently fixed.
Slot accounts not updating
Issue
Garages are making slot payments and the slots are not updating within their account.
Workaround
The issue is being fixed with refunds or missing slots issued to garages as necessary.
If you’ve not done so already, you should contact the MOT testing service desk to make sure you get a refund or your slots updated.
Incorrect expiry dates
Issue
MOT certificates are showing an incorrect expiry date for cherished transfer registrations.
Workaround
You or your customer should contact DVSA’s customer service centre on 0300 123 9000 (Monday to Friday, 7:30am to 6pm) who will correct the expiry date and issue an updated replacement certificate in due course.
Please advise customers they won’t lose any of the extra days off their MOT as a result of this issue and the replacement they’ll be receiving will reinstate any of the current lost days.
Have you experienced problems? [email protected]
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