The prized Triumph dealer of the year award was presented to Norfolk Triumph at the manufacturer’s annual dealer season launch event. The East Anglian dealership took top spot following its high scores across a number of key areas, including its high standards of customer satisfaction, sales volume, servicing, investment in employee training and facilities excellence.
Special mentions were given to Total Triumph Taunton for winning both Clothing Dealer of the Year and Service Dealer of the Year Award. Dave Death Motorcycles also earned a special mention for taking home the Accessories Dealer of the Year Award and Service Parts Dealer of the Year.
A total of 14 awards were collected on the night, based on a scorecard for performance across a series of key performance indicators.
Paul Lilly, general manager, Triumph UK & Ireland, said: “Our 2019 dealer season launch event was once again a great success and the perfect way to celebrate the achievements of our dealer partners throughout the UK. Congratulations go to the team at Norfolk Triumph for their deserved Dealer of the Year award, as well as to all of our winners on the night. We look forward to continued success in the year ahead.”
The full list of winners on the night is below:
Sales Dealer of the Year: A1 Moto Services
CSI Sales Dealer of the Year: Norfolk Triumph
CSI Service Dealer of the Year: JS Gedge
TriStar Dealer of the Year: Laguna Maidstone
Approved Used Dealer of the Year: Carl Rosner Motorcycles
Mystery Shop Dealer of the Year: Triumph Birmingham West
Apprentice of the Year: Levi White – Jack Lilley Ashford
Technician of the Year: Chris Power – Bulldog Triumph
Service Dealer of the Year: Total Triumph Taunton
Clothing Dealer of the Year: Total Triumph Taunton
Accessories Dealer of the Year: Dave Death Motorcycles
Service Parts Dealer of the Year: Dave Death Motorcycles
Most Improved Dealer of the Year: Pidcock Triumph
Pictured are, from left: Triumph CEO Nick Bloor, Norfolk Triump dealer principal Scott Lock, and Paul Lilly, general manager, Triumph UK & Ireland
More pictures in the next issue of BDN.
Building around 60,000 bikes per year, Triumph is the largest British motorcycle manufacturer and has over 750 dealers across the world. It employs around 2000 personnel worldwide.