UPS wins Triumph aftermarket deal

Triumph, the UK’s leading large capacity motorcycle manufacturer, is outsourcing its UK aftermarket warehouse operation to UPS, the third party logistics (3PL) provider. 

The decision comes in the wake of continued global expansion for the British brand, which now serves more than 50 overseas markets from its base in Hinckley, Leicestershire.

The ten-year contract starts in December. It will provide parts and other aftersales products to approximately 500 of Triumph’s dealer network of 750 worldwide. 

Under the terms of the agreement, all directly affected staff have been informed and will transfer under TUPE (Transfer of Undertakings) legislation to UPS.

This 3PL model is already well established among major vehicle manufacturers, and Triumph says the strategy will further enhance its service levels. The move follows extensive research into the third party logistics market, as well as considering expansion of its existing in-house operation. 

Triumph has a longstanding relationship with UPS, which has operated the manufacturer’s aftersales warehouse and distribution operation in the USA since March 2012. The logistics specialist has also been Triumph’s distribution provider for all aftersales products shipped from its UK warehouse.