Monday, April 22, 2024
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What would your customers say about you?

One of my guilty pleasures is watching Ramsay’s Kitchen Nightmares, a TV programme in which the celebrity chef visits struggling restaurants and tries to turn them around. At the start of each episode, he eats some of their signature dishes, encountering food that is frequently bland, greasy, under-or over-cooked, chewy or rancid, and occasionally all of those things. Dishes often look as unappetising as they taste, so it’s a mystery that the management are unaware of the situation…

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