Head of Service, Parts & Clothing

We have a very rare and exciting opportunity for an experienced Aftersales Manager to lead our team at LIND Motorrad Welwyn Garden City.

We are seeking an experienced manager who is driven and enthusiastic with absolute focus on team development and business performance, an individual who has a proven track record in automotive management who is looking to further his/her career to take the thriving BMW Aftersales Departments to the next level.

The ideal candidate will fully understand BMW operations and take pride in their ability to develop our team, sales and profit opportunities, whilst simultaneously delivering exceptional levels of professionalism and above all, an outstanding customer experience.

This is a key position within our company, reporting to and having the support from the Head of Business. If you believe you to have the strength of character, resilience, and relentless enthusiasm along with a proven track record of exceeding targets, then this is for you!

Key Responsibilities:

• Provide clear leadership, motivating and managing our highly experienced aftersales team
• Ensure that our customers enjoy the very best experience
• Liaising with the manufacturer to maximise relationships and opportunities
• Achieve LIND & manufacturer business plans
• Achieve/Maintain a minimum upper quartile in manufacturer KPI’s

The successful candidate will:

• Demonstrate a progressive management career in the aftersales automotive trade
• Have a full understanding of workshop management alongside parts and clothing
• Have a full understanding of Service, Parts and Clothing departmental management
• Full understanding of Budgeting/ P+L/ Accounts/ Manufacturer bonus schemes
• Possess a proven track record of consistently exceeding targets
• Be driven, and understand that success comes through being a part of great team
• Possess a flair to maximise the use of social media
• Have an absolute desire to be close to our customers (we are passionate about bikes too! we regularly attend events, social meetings)
• Hold a Full UK Motorcycle and Van Driving Licence
• Have the desire to have fun and create a fun environment
• In return we offer a basic salary of £35,000 and a bonus of £5,000 which is uncapped

Benefits Include:

• 5 day week (Tuesday to Saturday)
• 22 days holiday rising with service, plus bank holidays
• Employee Assistance Programme
• Generous Staff discounts
• CBS BMW Lease Bike Scheme
• Ongoing support with LIND Training and Development, plus, BMW Manufacturer Training
• Health Care, powered by AXA
• Onsite Parking
• Being part of the LIND Family, working with passionate people

We are a family-owned group and employ circa 290 staff. LIND Group currently own and operate two BMW Motorrad, four Triumph, five Harley-Davidson and two Porsche sites. We pride ourselves on exceptional customer experiences delivered by our passionate staff and management teams, we like to celebrate success and, also like to have some fun along the way too. You could be a part of what we believe is a very special thing.

To apply
Please click here

Learn more about us at www.lind.co.uk